Comcast Business VoiceEdge

Unified Communications

Help keep your enterprise communicating, collaborating, and creating new connections with our cloud-based virtual solution.

Features and add-ons

FEATURES

Seat Type Features

• Phone Extension: 3–6 digits

• Self-service to manage calls

• One-Touch Call Hold and Transfer (Key System Emulation)

• Nationwide Calling

• Hunt Groups

• Single Local Phone Number

• Call Waiting

• Shared Call Appearance

• Busy Lamp Field

• Voicemail-to-email

• Call Forwarding, Always Busy, No Answer

• Music on hold

• Call Monitoring

Mobile Application Support: Stay in control of your Business VoiceEdge® service anytime, anywhere. Easily access a variety of advanced phone features on your mobile device.

• Have business calls routed to mobile phones

• Alert employees of new business calls and voicemail

• Dial quickly by having access to multiple directories including company, mobile phone, and web-based as well as recent calls

• Listen to business voicemail on a mobile device

Great Call Quality: For BVE customers, get high-quality service over a dedicated VoIP network.

Shared Call Appearance: View and manage multiple lines from your phone.

• See who's on the phone and who's available

• Know when to transfer calls or have a message taken

• Pick up a call ringing on a co-worker's phone

Busy Lamp Field: Monitor when other users are on their phone. Great for knowing if someone is available for a transfer or not.

Automated Attendant

• Virtual receptionist allowing callers to route to the appropriate extension or department

• Program your main number to share important information to your customers such as hours of operations or address

• Set up a custom routing option for after-hours and holiday-specific messages

Enhanced One-Touch Call Hold and Transfer (Key System Emulation)

• Our custom key system emulation provides you with an enhanced One-Touch Call Hold and Transfer experience

• Customize your parking spot names to suit your needs and how they should be displayed with our Key System Device Emulation

ADD-ONS

Call Queue Agent: Users can be designated as an agent or participate in simple call queues of up to 25 calls within a site or across an enterprise.

Receptionist Console: Manage processes and administrative tasks across your enterprise with this web-based software console.

Additional Voicemail Boxes: For use with an Automated Attendant and Hunt Group or as an add-on for a standard seat to offer a voicemail box or message playback.